Hardware/Software

Product Fulfillment

The rapidly evolving complexities of today’s technologies challenge most companies and tax their internal resources. While working to maintain existing infrastructure, it is often difficult to allocate time and staffing to evaluate new or better ways to harness technology for business improvement. CompuNET International is always evaluating Manufacturers products and solutions in numerous areas of Information Technologies to filter out marginal products and solution and offer the best-of-breed to ours customers.

Hardware Staging & Configuration

CompuNET International’s hardware staging & configuration service includes unpacking and inspecting new equipment, installing options and cables, performing system power-on with initial diagnostics, and baseline configurations. We ensure that rollouts run smoothly by carefully staging and pre-install testing of every aspect of the burn-in and configuration.

Software Installation & Migration

CompuNET International engineers work closely with customers to develop a comprehensive, custom strategy for installing and deploying new applications over the IT infrastructure. CompuNET International’s qualified software engineers configure, load and install the software for our clients so they have immediate access to mission critical applications with minimal effort. CompuNET International’s application engineers ensure:

• Maximum System Productivity
• Optimum System Performance
• Faster Realization of ROI

Hardware Maintenance Contracts

Contemporary network architecture is a conglomerate of both brands and equipment types. For businesses that want to make maintenance of their network and desktop equipment easy and seamless, CompuNET International provides comprehensive hardware maintenance contracts which provide service for all of a business’ equipment from PCs and notebooks to servers, switches and routers. The coverage is also flexible to accommodate different response time requirements ranging from 24x7 with 4-hour response time to 9-5 coverage with next day response time.

Help Desk

When internal resources are too few or too busy to traffic and resolve end-user questions, CompuNET International can provide an outsourced help desk to deliver answers and results. Using phone or Internet systems, the service provides options which can accommodate a broad range of customer preferences and requirements: call routing, call triage or desk-side service dispatch. Most solutions include a customized greeting and special call routing— features which enable the customer’s IT staff to handle calls on specific topics or for specific day segments.

Obsolete Asset Disposition

CompuNET International provides the support customers require to sell, dispose of or reclaim obsolete or under-utilized assets. Working with our disposition channel (unit resale, parts acquisition and product reclamation organizations), CompuNET International arranges the disposal or sale of assets on behalf of the customer.

Technology Refresh

CompuNET International provides the expert consultants customers need to evaluate the need for technology upgrades— e-mail, WAN, firewall, etc.—as well as plan and implement them.

Lease Return Management

As companies become sophisticated in their financing options for IT equipment acquisition, more businesses are using leasing programs. CompuNET International supports our leasing customers by acting as the interface with the leasing company and managing the entire “end of lease” process including recapture of customer funds.